natural disaster, fire fighters, first responders, fire truck, telematics, dispatching, emergency

When Natural Disasters Strike, The Need for Telematics Increases

Frontline workers and first responders are under enormous pressure, and sometimes, depending on the emergency, the pressure to help those in need will increase. During these situations, potential lack of efficiency, response structure and training will appear as fleets that are inexperienced or unprepared could make the wrong decisions. To ensure this never happens and that response teams are always ready, fleets responding to emergency scenarios must appropriately leverage telematics to boost training, overall safety and organizational efficiency.


The Stress of Responding to Natural Disasters 

Natural disasters can be complicated. As they often come with little warning and have unpredictable outcomes, response teams must be prepared for almost anything on short notice. Recently in 2019, the US faced 108 fatalities and countless casualties as a result of natural disasters which included wildfires, housefires, floods or storm surges, tsunamis or hurricanes, avalanches or landslide, earthquakes, thunderstorms or heavy rain, hail, blizzards, ice storms as well as heavy snow. With so many possible emergencies happening, teams but prepare for the worst by using the best solutions.


What Solutions Forward-Thinking Teams Are Using

It is predicted for natural disasters to continue and even increase as a result of human error or climate change, therefore, responders must continue to update how they respond to these types of emergencies by using telematics. 

With new technology such as GPS tracking and asset trackers, teams are leveraging location focused telematic solutions to prevent mistakes and monitor their response. Not only is this visible with knowing where teams are currently and where they may be dispatched, but also tracking what equipment is with which team member. For example, hydraulic rescue tools like spreaders, rams and shears (or otherwise known as the jaws of life) may be too large for every team to have in their vehicle. Meaning improved GPS location tracking can help ensure the right tools are sent promptly to the right emergency depending on the call.  

GPS tracking solutions can even help to ensure that individuals, specifically drivers are taking enough time off between calls or shifts. Often there is a concern of working overtime which may result in tired driving and accidents. Recording hours-of-service (HOS) or length of time on call through GPS data can ensure proper documentation is kept. 

Cameras that are facing both inside and outside of the vehicle are extremely beneficial for currency fleets. The footage collected is often used to reveal what happened while on-scene in terms of proper patient care and while travelling to a scene since first responders are required to drive fast to arrive quickly. Connected cameras can also help show proof or collect data to record time and routes of EMS events. 


What a 360 Solution for First Responders Looks Like 

With the aid of a telematics system, the problems that frontline workers face can be reduced or even eliminated. Here is a checklist every first responding fleet should go through when receiving their processes:


Is there proper communication between dispatchers and drivers?

Fleets can be equipped with software to provide drivers and dispatchers with firm communication. With good communication, dispatchers can easily guide their drivers through their tasks without risking mistakes. It will also help new drivers in being confident with the decisions they make and will prevent any overthinking during a critical situation.


Are dispatchers aware of all the asset locations and monitoring them?

GPS tracking solutions nowadays have the ability to allow dispatchers to get a real time update of the asset’s location. It can help in monitoring each and every step the driver takes, where they stop, where they speed and much more. 


Is the fleet doing tasks that could be avoided with advanced technology available?

Improving the workflow of simple daily tasks with the help of telematics solutions can help efficiency and organizational structure in the fleet. A perfect example would include keyless entry that makes a fleet truly keyless by transforming mobile devices into keys.


Are all the assets in the fleet being well maintained?

Vehicles in first responder fleets often go through a lot as they are required to arrive to a scene no matter if a sideway, curb or rugged road is in their way. When this happens and proper maintenance is overlooked, vehicles are at risk for more breakdowns and shorter vehicles lifespans. Getting oil checks done at the right time, checking for battery faults, and other maintenance checks should be done at the right time without delay to prevent a reduction in a vehicle’s lifespan.


What the Future Holds for Telematics in First Response Fleets

With technology rapidly evolving, it’s only a matter of time before the following solutions will be possible. Having a good idea of what to expect in the future can help first responders stay a step ahead.

Communication between first responder fleets will definitely see improvement. It could be evolved to help other fleets increase their response rates. During a potential accident on the highway, when more than one first responding vehicle is required to approach the scene of the emergency, the team receiving the call for emergency can immediately inform the rest of the team. This can come in a variety of solutions, whether it’s build-in messaging or live in-vehicle verbal driver feedback like in the GOTALK – it can’t be overlooked.

Along with strong communication, having an automatic dispatching system like ZenduWork can increase efficiency.  ZenduWork allows for easy dispatching and organization of routes, tasks, drivers and more. For example, in the case of a fire alarm being triggered, self-driving EMS vehicles and fire trucks can be dispatched. Upon arrival, the public can use the equipment in the vehicles to resolve the issue on their own.

With growing telematic solutions, first responders must take full advantage of these resources to improve public and fleet safety, as well their efficiency. Not only can it ensure their safety and proper use of resources, but it will help the public who are affected by the emergency. To learn more about how GoFleet can help implement the right solutions your fleet, depending on your current and future needs, contact us today.

Telematics Is The Key To Successfully Set Up For Home Deliveries

Times are changing, and many businesses are learning that they have to adapt in order to stay profitable. With social distancing and business closure regulations relating to the COVID-19 pandemic beginning to lift slightly for some sectors, many business owners are finding that they need to remain creative to begin operations again. With the need to limit physical interaction still required, many businesses are turning to telematics to set up for home deliveries. 


Why The Spotlight Is On Home Deliveries 


As previously mentioned, many businesses are turning to incorporate home deliveries into their operations. This is largely due to the inability to operate as usual because the coronavirus pandemic has required the public to partake in social distancing to reduce the spread. As a result, businesses were provided two options. Either they could momentarily close their doors until the government feels as though it’s safe for them to operate as usual, or they could implement new home delivery and/or curbside pickup options to remain profitable. With the pandemic continuing, many are finding that keeping their doors shut is not an option so they must adjust their operations – specifically to offer home deliveries.


Below we discuss not only the tools that can allow businesses to succeed while implementing home deliveries, but the ways that businesses are getting creative with this. 


Home Deliveries – Who Can Do It? 


Home delivery services may seem daunting to those who are not used to offering it, but it should not be feared. Currently, there are numerous businesses who are embracing home deliveries and are finding new ways to cater to their customers who are choosing to stay home and keep outings limited.


Brick And Mortar Or Specialty Stores


Depending on how the business was run previous to COVID-19, many brick and mortar businesses may already offer some form of delivery. However, those who did not have this offering before are quickly learning that incorporating an inventory and e-commerce platform is essential to continuing operations when consumers are choosing to stay home or limit shopping outings. By remotely working with tech-businesses to adjust websites, product images and inventory, brick and mortar as well as specialty store owners are finding that home delivery is possible once they find a reliable way to transport products. 


Food And Beverage Businesses


As one may assume, the food and beverage industry has been struggling to find their way after restaurants and cafes were ordered to close. However, with applications like UberEats, many restaurant owners are still able to provide food and drinks (even alcoholic beverages) to the public! In fact, this need for delivery has even inspired restaurants that can’t afford the fees of food delivery apps to employ delivery personnel to deliver orders that are taken over the phone or online. 


Consignment Stores 


Consignment stores are also finding new ways to run their businesses during this time. Specifically, by creating websites and incorporating e-commerce platforms to allow for owners to upload images of consignment clothing to allow customers to not only purchase online, but have it delivered to their home without contact. This idea being similar to many big-name clothing stores who have offered online shopping and home delivery for years. 


How To Use Telematics To Set Up For Home Deliveries 


There are many good ideas listed above in how unique businesses are finding ways to cope with running a contactless business during the COVID-19 pandemic. But apart from implementing e-commerce platforms, how can delivery services be run and properly managed? The answer is this: telematics solutions. Below we discuss how business owners can successfully use telematics to set up for home deliveries.


Completing Deliveries With Dispatching Solutions 


When it comes to using telematics to set up for home deliveries, if businesses are unable to use a mailing service, they will need to dispatch drivers to make deliveries. In cases that require an overwhelming number of orders or orders that span across a large geographical area, it’s critical that businesses use a dispatching solution. Using a dispatching solution can help business owners better manage their team in terms of who is completing which deliveries and what their routes will be so operations are optimized. 


Dispatching solutions like ZenduWork are great for businesses who are required to have more than one driver delivering orders as it organizes exactly where the driver is going, where they are in real-time, as well as order updates. Meaning, you’ll always know how your deliveries are going so you can even notify your customers about their order. 


Mapping Tools And GPS Tracking Solutions For Deliveries 


Another solution that is useful when businesses are using telematics to set up for home deliveries, is the use of mapping tools, specifically gps tracking. These types of solutions allow for business owners to stay up to date with what stage a delivery is at, allowing for up to date information about expected arrival times to be relayed to customers – boosting customer satisfaction. For businesses who offer same day delivery or focus on immediate delivery, this is critical as you are able to share this information with customers.

NEW Tracking GIF


Live Map Views For Customers 


Another solution that is extremely useful, especially for businesses who offer immediate delivery, is the use of mapping solutions like Public Map Share. This solution focuses on providing customers with the option to view in real-time where their order is. This is possible by using GPS tracking assets on vehicles conducting the delivery and relaying that information visually on a map that is updated every few seconds. Showing the delivery moving along its route. In turn, the customer can be provided with their own link for this map so they can view in real-time where their delivery is and whether it’s time to retrieve it from their doorstep. 


As business owners can see, implementing delivery offerings into operations may not be as daunting as it once seemed. For many, it just took a little creative thinking in addition to the right telematics solutions to properly and accurately conduct the deliveries. If your business is looking to improve their delivery offerings, or would like to better understand how using telematics to set up for home deliveries can help you begin delivery services, contact GoFleet today. We’re confident that we have a solution that can fit your unique needs during this uncertain time.

Telematics Helping Businesses Go Paperless

There are numerous benefits that businesses notice once they implement tech-focused initiatives that either reduce the use of paper or allow them to go paperless entirely. In addition to being environmentally beneficial, businesses often find that a paperless office can drastically improve their processes. Specifically, businesses have highlighted that paperless telematics solutions have helped to increase data reliability in addition to ensuring efficiency and accurate reporting.


Greater Numerical Reliability 

As one can imagine, technology allows for improved documentation and record-keeping since there is a reduced chance of human error. This is true with telematics solutions once they are adopted. As telematics solutions are typically designed to automate data gathering, precise specifications can be predetermined and replicated on an ongoing basis. Meaning, the same information will always be accurately gathered without the use of physical paper. When a business is able to go paperless by using a telematics solution, they no longer have to worry about human error that could affect the accuracy of data.

One example of this is within the trucking and logistics sector which used to require drivers to manually fill out paper logbooks of their driving activity. Doing so wouldn’t only leave their records open to human error as previously discussed, but some drivers have in the past been known to falsify records to allow them to complete more deliveries. As a result, telematics solutions such as electronic logging devices (ELDs) have been introduced in regulations. Ultimately allowing drivers and fleets to go paperless which as a result, combats false records and incorrect data entry. 


Limiting Wastefulness

When businesses switch to using an innovative telematics solution, typically, the environmental benefits are not stressed as much. However, since the impact that businesses have upon the environment continues to remain a popular topic, it’s important to highlight that going paperless by using telematics solutions can help reduce wastefulness. Specifically, employees are able to forgo using paper entirely as all of their work and information is recorded electronically.

This benefit is noticed within any office environment as teams no longer have to record data physically on paper documents to then input the information in a database. Telematics solutions are able to pull the information automatically and electronically, to then display it on any computer or smartphone device. Allowing employees to no longer have to use wasteful amounts of paper to be able to share or show information.


Praising Cloud Storage 

Telematics solutions are also praised for the technology’s cloud connectivity. As mentioned previously, telematics solutions automatically pull and organize data that is relevant to a company. However, this goes one step further to reducing the use of paper as this information can be pulled and stored electronically. No longer are businesses required to keep physical paper copies of documents or reports, rather they use devices to view and analyze the information.

An example of this is how a small contracting business must keep tedious records of all of their contracting jobs. Ensuring that any customer or invoice inquiries can be completed or reviewed with accuracy and ease. This can include reassurance of accurate billing or arrival times, documentation of parts used or work completed and even the individual who attended and their notes on-site. Without a telematics solution, all of this information would be hard to review as it would likely be kept physically on paper in offices. Limiting who can have physical access to it.


How Your Business Can Go Paperless and Enter The Digital Era 

If your business would like to go paperless by incorporating a tech-focused approach, contact us today! We have a number of resources and solutions available that allow for all of these benefits to be seen and more! Whether you’re looking to incorporate intelligent dispatching through ZenduWork, create digital forms with ZenduForms, or complete web-based maintenance management with ZenduMaintenance, we’re confident that we have a solution as unique as your business!