Tag: symptom

Managing A Fleet During A Crisis: Where To Start

Posted on | by Anna | Leave a Comment on Managing A Fleet During A Crisis: Where To Start

As the world changes, businesses must react quickly in order to remain profitable. While this may be assumed, many still question how this should be done, especially within the commercial transportation sector. Below we discuss how in times of crisis, business owners must take extra precautions when managing a fleet during a crisis as regulations, demands and technologies are all changing. 

 

What To Do When Managing A Fleet During A Crisis

 

1. Follow The News As Regulations May Change

 

During times of crisis or uncertainty, it is not uncommon for officials to adjust regulations and rules that businesses follow. Typically this is to help organizations stay afloat if they are struggling or sometimes this is done to help better support the public. When speaking about current events, this tip of following the news for changing regulations and route information is extremely relevant for fleet managers who want to properly manage their team. 

 

During the recent and ongoing COVID-19 crisis, new regulations relating to HOS limits were announced as a way to help provide communities with more supplies. Specifically allowing drivers to operate commercial transportation vehicles even if they are over the previous hours of service limits. If fleet managers were unaware of this change, they would be unable to either cater to changing demands from customers regarding frequency of delivery (as depleted supplies will force businesses to place more strenuous orders), or provide adequate time off for drivers between routes. Both are troublesome for the well being of fleets.  

 

2. Follow Up-To-Date Information About Routes

 

On the topic of news about routes, information regarding a new 511 website and on-route screening was made available. The new 511 website was made available by officials so drivers could have better information about rest-stops, while information regarding possible on-route screen protocols were made available so drivers could anticipate possible delays. Both being critical for drivers to know about as it can affect their deliveries.

 

Source: 511 Alerts

 

When discussing the 511 website, it’s important for managers to update their drivers about this information as having access to this website can allow drivers to better understand where they can stop during routes and what is available at each stop. Without this knowledge, drivers can be left confused about where they are expected to rest with new COVID-related closures, or which stop will fit their needs. This is critical knowledge to share to drivers from managers because when a stop does not have adequate parking or resources, drivers will need to drive a detour route to find somewhere to rest. 

 

When discussing news related to on-route screening protocol, it’s important that drivers understand how their routes may be impacted. Specifically, whether there could be additional waits related to health screening. This additional screening would be for the purpose of ensuring that drivers are healthy enough to complete deliveries by officials and even receivers. In addition to notifying drivers of possible screening protocols, fleet managers can help to alleviate possible wait times by implementing symptom monitoring apps like the GoFleet Health Check App. This screening app works by having drivers input not only their temperature, but whether they are showing any possible symptoms of illness. Ensuring that there is proper documentation of the health of a driver. 

 

While managing a fleet during a crisis like the coronavirus pandemic, managers must be aware of possible impacts to drivers. Not only does this include changing regulations, but changing news and updates about route information. 

 

3. Review Current Technology And Tools

 

Being aware of your industry as a whole is only part of the process while fine-tuning your management tactics during a crisis. Fleet managers must also review their current operations and the technology they are leveraging. Doing so is crucial to ensuring that their team is working seamlessly and efficiently with no (sometimes hidden) losses. In order to do this, managers are suggested to perform a complete audit of their organization – the audit would be on everything from the software or solutions that are used to the protocols that employees follow. Such audits would focus on reviewing employee tasks in relation to the effectiveness of the tools used. Doing this will help ensure that your business is running like a well oiled machine with minimal hidden issues. While conducting an audit, watch for the following;

  • Keep an eye out for whether a tool or solution only has one limiting purpose or function,
  • Whether tools or solutions are unable to sync or integrate with other systems, 
  • Or, if current solutions are pulling incomplete data. 

 

For example, a dispatching system that only allows for the dispatching of drivers may be limiting if you also find yourself using supplementary tools to optimize routes, communicate with drivers or even send forms. As there are new solutions available like ZenduWork, all of these features can in fact be combined into one solution for one price. While managing a fleet during a crisis, having everything available in one location can make tasks and reporting so much easier and even reduce the chance of human error. 

 

 

While this review is performed, it’s not uncommon for fleet managers to find that they are in fact overloading their organization with unwarranted solutions. Sometimes when looking at the effectiveness of a tool and the utilization of it, managers may find that they are overspending on multiple solutions when single tools can complete the tasks of many. Remember, cutting down on unnecessary solutions and moving forward with all-in-one solutions can help your bottom line not only when speaking about how much the business is spending, but how much the business is improving in regards to productivity and efficiency. 

4. Research What Tools Can Help While Managing A Fleet During A Crisis  

 

After you take a look at your current tools and solutions, it’s important for managers to take a moment to see how else they can improve their fleet. Specifically by researching what additional resources can help them during this time and what their competition is using. Sometimes, during this audit process, fleets discover that they have new issues that they must address immediately if they want to remain successful during uncertain times. Some common issues that may come up are the following:

  • Poor driver performance as there is an increase in fines, complaints, fuel use or vehicle wear and tear
  • Discrepancies in paperwork, data and reports as documents are missing or incomplete 
  • Lack of streamlining as processes do not flow together 
  • Incomplete training resulting in improper processes 
  • Lack of communication 

 

Understanding exactly where any issues are can help fleets see where they need to direct attention if they want to move their team forward. For example, when speaking to driver performance, fleet managers may be made aware of an issue as drivers are continuously receiving penalties, fines or complaints in addition to requiring more maintenance and fuel fill ups. Finding these issues and bringing them to a solutions provider can help fleets find the right product to solve it. In this case, proper driver training through solutions like ZenduLearn would be useful to implement. As the solution would focus on using driving data and unique training modules to improve driving behaviours, events like speeding, harsh braking, acceleration and idling can be expected to happen less frequently. In fact once implemented, fleets can see drastic changes in skill, and even lowered costs associated with poor driving behaviour. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If you’re interested to learn more about what solutions may help when managing a fleet during a crisis, contact us today. When it comes to addressing the issues mentioned above, we have solutions that focus on boosting efficiency, productivity and success! 

Keeping Commercial Transportation Personnel Safe During COVID-19

Posted on | by Anna | Leave a Comment on Keeping Commercial Transportation Personnel Safe During COVID-19

On March 11, the World Health Organization declared COVID-19 to be a pandemic. Due to the uncertainty and fast spread of the virus, numerous community and country-wide initiatives were put into place. This included but is not limited to, the closure of borders, city-wide lockdowns, social distancing and the temporary closure of businesses. However, even though many businesses have been closed or employees are working from home, some organizations are essential during these times. For example, commercial transportation is essential at the moment as drivers are helping to provide communities with relief by delivering supplies and equipment. Something that many cities and towns can’t go long without. But what does this mean for those within the transportation sector? It means that now, more than ever before, we must work tirelessly to keep commercial transportation personnel safe. 

 

Recommendations To Keeping Commercial Transportation Personnel Safe

 

Since commercial transport drivers are still required to travel and come in contact with numerous individuals, it’s important for fleets to do what they can to ensure that team members remain healthy. Recently, Transport Canada has released information on how this can be successfully completed because if a driver does not take the right precautions, they may not only contract the virus, but they could unknowingly spread it. Some of the recommendations by Transport Canada and the CDC (the US Department of Health and Human Services, Centre for Disease Control and Prevention) include focusing on vehicle cleaning, personal hygiene, social distancing and health status monitoring. 

 

Health And Safety Tips

 

Thoroughly Cleaning Vehicles And Equipment 

 

Throughout the outbreak of COVID-19, it has been stressed more and more to continuously clean and disinfect the spaces or items that we come in contact with. This not only includes the homes we live in, but even the vehicles and equipment we are using – especially for drivers in the transportation industry. In fact, Transport Canada recommends for regular cleaning of equipment and vehicles to keep commercial transportation personnel safe. This means drivers should not only have access to the right supplies to complete continuous cleaning tasks, but guidance in what should be disinfected daily. Below are some reminders and tips.

 

What Drivers Need To Complete Cleaning 

 

  • Personal protective equipment such as gloves
  • Disposable paper towels and absorbent materials
  • Disposal bags 
  • Cleaning agents and disinfectants

 

What High-Touch Surfaces Should Be Cleaned

 

  • Keys or fobs 
  • Starter buttons
  • Door and grab handles 
  • Pads, armrests, seats and seat adjusters, glove compartments, pickup tailgate handles, and sleepers
  • Steering wheels and shift levers
  • Consoles, dashboards, touch screens, power window and power door lock switches, as well as radio and climate control buttons
  • Turn signals and wiper stalkers

 

Maintaining Personal Hygiene 

 

In addition to properly cleaning vehicles, fleets are also directed to stress more importance on personal hygiene to keep commercial transportation personnel safe. This focuses on limiting the risk of an individual unknowing spreading the virus as well as unknowingly contracting the virus. As the virus can be contracted by an individual simply touching their face or eating food without cleaning their hands, this is something that can’t be forgotten about. The following are some personal hygiene reminders.

  • Cover mouths and noses with a tissue or with a sleeve when coughing or sneezing
  • Limit the sharing of personal items to stop the spread the virus 
  • Wash hands often with soap and water for at least 20 seconds – especially when touching objects such as door handles or even cargo
  • Not touching faces with unwashed hands 
  • Using an alcohol-based hand sanitizer that contains at least 60%-95% alcohol if water and soap is not available to wash hands with 

This is essential for drivers who are travelling as they could be coming in contact with individuals who have the virus or surfaces where the virus is. 

 

Take Part In Social Distancing 

 

Even though drivers in the commercial transportation industry are unable to practice social distancing as much as others, it is still recommended for them to do what they can to participate. Social distancing is the act of creating distance and space between individuals in an attempt to curb the spread of germs and viruses. This works under the theory that with more space between each other, there will be less contact made, and thus, less of a possibility of a virus being spread among the public. With this being said, drivers should be reminded to limit the physical contact that they may have with other team members, receivers or other personnel on their routes, as well as their family members or roommates when they are at home. This can not only limit a driver possibly contracting the virus while they are on route, but spreading it to others regardless of if they are working.

 

Health Status Monitoring 

 

The CDC recommends for individuals to limit the spreading of illness by conducting health status monitoring. This type of monitoring focuses on having individuals who may come in contact with the virus to watch for possible symptoms over 14 days (or more if they are continually at risk for exposure). This is critical for drivers to take part in as they could come in contact with the virus during their daily routes.

 

Watching driver health speaks to looking for obvious signs of sickness and infection. When speaking about COVID-19, the most common symptoms are similar to the cold or flu, however also include fever, cough, difficulty breathing as well as pneumonia. While new information is developing regarding COVID-19 and some cases have been noted to have unusual symptoms, it’s important to stay up-to-date with news from health officials. 

 

One important part of health status monitoring is temperature monitoring as a fever is typically a sign of illness. As some individuals can spread coronavirus without showing any concerning symptoms of the virus, many are turning to body temperature monitoring to watch for fevers that the individual may not be aware of. When a fleet enforces a temperature monitoring policy among their team, it is important for the following steps to be properly communicated so accurate readings are recorded. This is recommended to be completed during the pre-trip inspection as well as periodically throughout the day as required by management. 

 

The following are steps to successfully complete temperature monitoring: 

  • Turn a clean thermometer on 
  • Place the tip of the thermometer (where it reads your body temperature) under your tongue 
  • Hold it until the device beeps 
  • Review the temperature 
  • Record it in a logbook along with whether there are any symptoms 
  • Clean the thermometer to disinfect it 

Image Source: CDC; CARE, Check and Recovery Everyday

 

If the thermometer records a high temperature or a fever (100.4°F/38°C or higher), it is recommended that the individual stops working immediately and calls their fleet manager. At this point, next steps can be discussed (typically stopping all work duties until the fever resides or further testing is completed). As well, drivers should continue to maintain proper personal hygiene, monitor for additional cold, flu or virus symptoms, and participate in social distancing.

 

For additional information regarding symptoms, please visit: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html

To take the self-assessment tool offered by the Government of Canada, please visit: https://ca.thrive.health/ 

 

Electronically Monitoring Health Status

 

When discussing health status monitoring, many fleets want to have more visibility of the temperatures and possible symptoms of drivers. In times like this, electronic logbooks are a great option. Free apps like GoFleet Health Check act as a digital recording tool for drivers to input their daily temperatures and overall health status to help ensure they’re not showing common symptoms of coronavirus (such as a cough or fever). Drivers simply record their temperature with a thermometer, input the reading as well as whether there are additional symptoms, then continue with their route if there is no risk of being sick. If a high temperature or numerous symptoms are inputted, the health status monitoring solution will alert the driver that they are at risk and prompt them to stop all work, contact their manager, and take part in safety practices to reduce possible spreading of the virus. 

gofleet, health check, zenducheck, symptom monitoring,

For more information about using the app for free, please contact [email protected]

 

As concerns surrounding the virus continue, it’s important for management to do everything they can to keep commercial transportation personnel safe as they are essential to providing relief to many communities. For further tips on how to reduce exposure and spreading of the virus, be sure to follow government health officials as information is always changing.