New Competitive Differentiator is Customer Support
Customer Support is the Key to Success
Stability is lacking in today’s worldwide economy, in addition to higher competition levels, shorter product lifecycles, and decreasing margins has forced technology companies to quickly act in protecting their current customer base. The retention of customers can be achieved through competitive pricing and special offers. However, society is now recognizing that excellent customer support/service proves to be the most important factor.
Competitive differentiation is often identified through the level of services and support provided as opposed to the product itself. Customer retention has proven to be more important than ever before. Through the formation of strong relationships, overall customer loyalty will increase greatly at an organization.
This knowledge is especially relevant to the high technology industry. It is no longer acceptable to simply have a sophisticated fleet management solution. It is important to also ensure the fleet management solution provider you choose to work with offers high quality and convenient technical support. Companies require an easy to access method for getting help and answers to all questions at any given time.
Here at GoFleet, we take pride in the customer support we offer. We are with you every step of the way from installation, creating custom reports, and helping you throughout your entire time working with us with anything you may need. Many other companies only offer support through the installation stage, we offer it whenever you need it, 24 hours a day, 7 days a week. We also allow you to engage in self service support for commonly asked questions.
Without a strong support team behind the product, especially when it comes to GPS fleet tracking, the product significantly loses value. Speak with one of our fleet consultants about our high quality customer support and products we offer. Check out these testimonials below on GoFleet’s rock star customer support:
The ease of plug and play technology, custom reporting that goes beyond “the norm”, and perhaps my favorite part, talking to the same person every time I call!
– Fleet Coordinator
