Provide Superior Customer Service Using GPS Tracker Software
Providing superior customer service is a key way for a business to differentiate itself from its competitors. As a business owner, you need to know what your customers expect so you can meet and exceed those expectations. As a service company, one simple way to develop a competitive advantage through customer service is to implement a fleet management system with GPS tracker software.
High quality customer service is essential to your business’ long-term success. Retaining customers, by keeping them loyal and happy, is much more cost-effective than attracting new customers. GoFleet’s GPS tracker software is an easy way of managing your service team and measuring their success. Focusing on providing the best customer service puts you ahead of your competition.
GoFleet’s GPS tracker software provides a real-time analysis of vehicle locations, driving patterns, arrival times and historical data. Managers can use job site addresses to optimize the drivers’ routes and schedules. Service technicians are able to perform more jobs each day, increasing customer satisfaction, overall productivity and profits.
Furthermore, GPS tracker software provides additional flexibility when callers need immediate or emergency service. Fleet managers will be able to dispatch the closest vehicle to the job site without disrupting the daily schedule. Your customers will be extremely grateful your services because are efficient and timely, helping you to create long-term business relationships.
When you use GoFleet’s GPS tracker software, you will be able to tell your customers an accurate estimated time of arrival. Unlike you competitors, you will not give your customers a long service window. When the customer uses your service, they will not be stuck home from 9 a.m. to 5 p.m. waiting for the service technician to arrive. When your customer needs service, you will be able to confidently tell them “Our service technician will arrive at your location within 30 minutes.” You can even tell them how far away the driver is to their location.
Customers will really appreciate the high quality service they receive because your company uses GoFleet’s GPS tracker software. When your customers are happy, your company has a better reputation, you receive more repeat business, more people are referred to your company, and, ultimately, you enjoy more revenue. Contact Us today to find out how our GPS fleet tracking software can improve your customer service.