Products View all
Success Stories View all

Customers Benefit From Global Positioning System Technology

Global Positioning System Technology Benefits Customers

Companies are finding that Global Positioning System technology does not just benefit fleet management, it also benefits their customers. Many of these companies did not expect their customers to have more customer satisfaction or a better overall reputation.

When a company implements a GPS fleet management solution, they are able to provide more accurate time of arrivals, short time windows, quick dispute resolution, and they are able to take care of their customers in a more efficiently. In addition, the GPS technology helps them serve more customers each day while letting their employees get home as fast as possible.

Accurate Arrival Times

Customers really appreciate being given accurate estimated times of arrival. They will learn that they can trust the time you tell them your employee will arrive at the job site. Unlike many of your competitors, your customers will not be stuck waiting all day for your employee to show up at their location.

Short Time Windows

Since you will know exactly where all your vehicles are at all time, you will be able to provide your customers with short time windows. Instead of telling your customer that your driver will arrive sometime between 9 a.m. and 5 p.m., you will be able to provide a 30 minute service window. You will have your routes conveniently planned out before your drivers leave for the day.

Quick Dispute Resolution

Your dispatchers will be able to closely monitor all of your drivers’ whereabouts which will enable a fast customer dispute resolution. It can be difficult to resolve disputes without the proper documentation of when your employees were on site. With GPS technology, you will have accurate records of all your service calls.


GPS technology allows you to serve your customers more efficiently. Your dispatchers will be able to send the closest driver to your customer’s location. If your customer calls with an emergency service call, you will be able to get a driver right out to them.

1 Star2 Stars3 Stars4 Stars5 Stars (No Ratings Yet)

You May Also Like…

What is an Asset Tracking System?

Asset tracking is more than having a list of inventory or remembering where to place things in a facility. It requires a complete overview of an organization’s valuable property, along with the ability to monitor and manage it effectively.

5 Ways Fleet Management Can Improve Businesses

Fleet management incorporates the budgeting, safety, acquisition and maintenance of a group of vehicles. Fleet management helps the operator oversee all the activities of its vehicles to ensure that drivers are safe and following compliance regulations, while completing work on time.

A fleet management system can help managers increase visibility into their operations while automating and streamlining work processes to ensure safety, compliance and efficiency.

5 Ways That Telematics Boosts Fleet Safety

5 Ways That Telematics Boosts Fleet Safety

From long hours and isolation to fatigue and poor judgment, there are so many factors at play when it comes to fleet safety; with the industry becoming more competitive, these dangers are likely to increase.
Investing in telematics technology can enable fleet managers to monitor driving behaviour, locate vehicles in real-time and help prevent problems before they start.