Employee Retention: How To Improve It
Retaining your good employees does not only save you money, it is good for business. Customers like to deal with the same people when they do business with your company. When you have to hire new employees, you will have to train them, give them time to get accustomed to the job and have them build new relationships with your customers, all which can be costly to your company.
Do you know what your employees think of your company? If you do not, you should take time to find out what they think. Monitoring social media is a good way to see how your employee morale is stacking up.
The most important thing you need to do is be clear about your job expectations. Employees need to know what you expect from them with regard to responsibilities, work hours and pay. You should have written policies and procedures for your employees to refer to. If any policies or procedures change, make sure all employees are notified of the change via memorandum or email.
All of your employees need to be properly trained for their position. For example, all drivers should be required to attend a basic driving skills course in addition to any specific training for their position. This will improve driver safety and job performance, as well as improve the drivers’ skills.
Keep the lines of communication open with all of your employees throughout their employment. Make sure your employees know that they can come to you with any problems or concerns.
Improving employee retention simply boils down to identifying your employee’s perceptions of your company and their personal experiences while at your company. Creating a great customer experience entails providing clear job expectations, implementing policies and procedures, proper training, and keeping the lines of communication open. This process will create opportunities for your employees that will align with your business goals, improve employee retention and reduce high employee turn-over.