Vehicle Tracking Device Solutions for Telecom Companies
Working within the cable & telecom industry you know that customer service is the key to customer retention. The cable and telecom industry is one which is highly competitive so you want to make sure that you do all you can to protect both your assets and retain customers. Our vehicle tracking devices will help you to do both by ensuring that you know where your company’s assets, employees and vehicles are at all times in order to keep daily operations running as smoothly as possible.
- Improve Routing & Dispatch Operations
Route optimization is one of the assisting factors in reducing fuel costs and also decreasing the amount of travel time to the next customer location. Having access to vehicle status and location 24/7 allows managers and/or dispatchers to send the closest technician to the next service appointment or emergency. This can be done quickly and easily through Garmin integration with our GO device and will also supply step-by-step directions to the drivers.
- Increase Customer Satisfaction
By knowing where your drivers are 24/7, and with improved routing and dispatching, you’ll be able to give accurate arrival times to your customers. Instead of the many other cable, telecommunication & IT companies out there that tell their customers a huge window of when they could possibly arrive, you’ll be able to give a much more accurate time-frame. This will not only keep your customers happy but will also boost your chances of referrals and repeat business. No one wants to wait around all day for a technician, this will set you ahead of your competition.
- Decreased Customer Wait Time
By being able to improve routing and dispatch, there will be more time to spend vising customers in need of your service. Also, by monitoring the vehicles in real-time you will be given the opportunity to send the closest driver to the closest call.
- Decreased Overtime Costs
With more efficient routing and dispatching, your workers will waste less time travelling and more time at job sites. Also, with our time card reporting there will be no discrepancies in recorded versus actual overtime worked.
- Increased Asset Security
If you install our vehicle tracking devices, it will allow you to monitor your vehicles 24/7; if anyone was to steal a vehicle you would be able to track where they were taking it in real-time, alert the police, and then track down the vehicle and the person who stole it. If your employees take your vehicles home, you will also be able to monitor after hour usage.
- Vehicle Tracking Devices Monitor Employee Safety
(Including Speeding, Braking, Dangerous Driving)
With our GPS fleet management software, you will not only be able to monitor driver behavior but also address it immediately as it occurs. Other vehicle tracking devices may provide reports on driver behavior, which ours does as well, but additionally we offer in-vehicle audible alerts (beeping alerts) in real-time. For example, if you set the alerts for 5 miles over the speed limit, every time a driver goes above the posted road speed by 5 miles the vehicle tracking device will start beeping to alert them and will not stop beeping until the behavior is corrected.
- Save Money on Fuel
Fuel is a big expense for companies relying on service technicians so monitoring and controlling fuel usage is crucial in eliminating unnecessary costs. Implementing GPS fleet tracking for your HVAC vehicles assists in reducing fuel costs in multiple ways such as: monitoring idle time, planning routes efficiently, audible driver alerts for aggressive behavior, fuel usage reports and more. In addition, we offer fuel card integration to track and verify all fuel transactions and eliminate fuel theft.
These are just a few of the many benefits which you will receive when you make a choice to use GoFleet’s vehicle tracking devices to improve the effectiveness and efficiency of your employees and your cable, telecom or IT company. GoFleet offers all of the solutions that your company needs to rise to the top of the competition while securing your company’s assets and improving customer service and satisfaction.