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Unable to log in to Geotab Database

Frequently Asked QuestionsCategory: Getting Started and Basic SetupUnable to log in to Geotab Database
Anonymous asked 3 years ago
vsingh replied 2 years ago

this is a test

1 Answers
Best Answer
Jamie Stevens Staff answered 2 years ago
If you are unable to log in to the Geotab database, please complete the steps below:  
  • 1. Are you using a bookmark or a shortcut to access the database? If yes, please recreate the shortcut or the bookmark by accessing the database by clicking on Geotab website ‘my.geotab.com’.
  • 2. If step 1 didn’t work, clear cache and cookies:


For Chrome:
  • 1. Click on 
  • 2. Click on history
  • 3. Click on clear browsing data
  • 4. Check-mark Cookies and other site and plug-in data & Cached images and files
  • 5. Click on clear browsing data
 
For Internet explorer:
  • 1. Click on 
  • 2. Click on Internet options
  • 3. Click on delete under browsing history
  • 4. Check-mark Cache, offline content check and cookies
  • 5. Click Delete
  • 6. Click Ok
 
If you are still unable to log in, please contact GoFleet customer support by e-mailing [email protected] or by calling 1-888-998-1122 x2.