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Unable to log in to Geotab Database

Frequently Asked QuestionsCategory: Getting Started and Basic SetupUnable to log in to Geotab Database
Anonymous asked 2 years ago
1 Answers
Best Answer
Jamie Stevens Staff answered 2 years ago
If you are unable to log in to the Geotab database, please complete the steps below:

 
  • 1. Are you using a bookmark or a shortcut to access the database? If yes, please recreate the shortcut or the bookmark by accessing the database by clicking on Geotab website ‘my.geotab.com’.
 
  • 2. If step 1 didn’t work, clear cache and cookies: 
 
For Chrome: 
  1. Click on 
  2. Click on history
  3. Click on clear browsing data
  4. Check-mark Cookies and other site and plug-in data & Cached images and files
  5. Click on clear browsing data 
 
For Internet Explorer: 
  1. Click on 
  2. Click on Internet options
  3. Click on delete under browsing history
  4. Check-mark Cache, offline content check and cookies
  5. Click Delete 
  6. Click Ok
 
  • 3. If you are still unable to log in, please contact GoFleet customer support by e-mailing [email protected] or by calling 1-888-998-1122 x2.